Frequently Asked Questions

About the Eye Massager

How long should I use it per session?

We recommend 15–20 minutes per session. You can use it once or twice daily.

Does it work if I wear glasses?

Yes — simply remove your glasses before using it. The massager fits comfortably over all eye shapes and sizes.

Is the heat adjustable?

The heat reaches approximately 107°F (42°C), which is the therapeutic sweet spot for relaxing the muscles around your eyes.

When will I feel results?

Most users feel relief after their first session. For dark circles and puffiness, consistent daily use for 2–3 weeks shows the best results.

Can I use it while lying down?

Absolutely — many users fall asleep with it on. It auto-shuts off after 15 minutes for safety.

Is it safe for sensitive eyes?

Yes. The pressure and heat are gentle and non-invasive. If you have any diagnosed eye conditions, consult your doctor first.

Orders & Shipping

How long does shipping take?

Most products ship within 1–3 business days. The Eye Massager ships in 7–12 business days from our international warehouse. You will receive a tracking number via email.

Do you offer free shipping?

Yes — all orders ship free to the US. No minimum order required.

Can I change or cancel my order?

Please contact us within 12 hours of placing your order at hi@gratiasale.com. After that, the order may already be in processing.

Returns & Refunds

What is your return policy?

We offer a 30-day money-back guarantee on all products. If you are not satisfied, email us and we will arrange a return and full refund.

My item arrived damaged. What do I do?

Email us at hi@gratiasale.com with a photo within 7 days of delivery. We will send a replacement immediately at no charge.

Still have questions?

We are happy to help. Email us at hi@gratiasale.com and we will respond within 24 hours.